Products & Orders

Do I need to be an established business to buy from you?

No, we supply to a wide range of businesses, from small start-ups to large businesses. You're welcome to open an account and start ordering with us no matter your size.

How do I place my first order with you?

You first need to create a new account, click the account icon at the top of the page to create a new account or visit this Once you have filled out the application it can take 48 hours for our team to approve and then you will have access to see all our prices and place orders

Is there a minimum order quantity or value for an order?

No, There's no minimum order with us. We operate on a price break system, so the more you order, the better the price that we'll be able to offer you. Ordering more items can also make your postage better value, but the amount that you order is completely up to you.

How many items are in a pack?

Pack sizes depend entirely on the products and the size of the pack will be clearly displayed in the product description. If there is an assorted mix of sizes and colours in a product them you should get a balanced mix across the range, however we cannot promise this and we don't allow people to specify individual sizes or colours in their orders.

Are the items in a pack all the same size?

No, you should get a selection of sizes and colours but these may not always be in equal ratios depending on how they are supplied to us.

Can I request certain sizes and colours?

We unfortunately don't allow customers to choose certain sizes or colours as this affects us being able to supply other customers with a good range of sizes and or designs.

Am I able to return my order?

Yes, if you are not completely satisfied with any* of the products you have purchased, and they are unused and within their original packaging, you can return them to us for a full refund within 14 days of the order. *Please note that personalised items can only be returned if they are faulty.

What type of lines do you stock?

We stock a range of items in the Baby, Giftware, Craft and Personalisation categories. As well as stocking a range of quality toys and babywear, we have items to suit our creative customers including our floristry supplies and hamper packaging. We also pride ourselves on offering a fantastic selection of giftware, especially for special occasions like christenings and Valentine's Day.

Do you offer bulk pricing and custom orders?

Yes, we do offer bulk pricing and custom orders. Please visit our Bulk Pricing & Custom Orders page, which can be found at the bottom of this page for more information.

Can I add to my order once it has been placed?

If you have forgotten an item on your order, please give our customer service team a call as soon as possible on 0116 464 75 21 and we will endeavour to help. Depending on the status of your order we may or may not be able to amend it.

Payment Questions

How do I pay for my order?

We currently only accept card payment online and can offer various ways for you to pay for your order, including MasterCard, Visa, Maestro, Visa Electron and Visa Delta. Please ensure that the billing address entered on your order matches the address the payment card is registered to. Should you have any problems paying for your order please give our customer service team a call on 0116 464 75 21

Is it safe to use my credit card online?

Yes, our payment partners are Pay Vector and Paypal. All the information exchanged is encrypted and we have no access to your credit card details.

Can I pay by American Express?

Sorry, we do not accept payment by American Express.

Delivery Questions

What are your delivery charges?

We offer a variety of shipping options both in the UK and abroad to find further information on these charges please visit our delivery page.

If I place an order today, when will I receive it?

We have different delivery options available according to how urgent your order is, including a next day delivery option. If you place your order before our cut off and have requested a next day delivery, then your order will be delivered on the next working day (Monday – Friday). If you have selected the standard delivery option, your order will be delivered within 3-5 working days (Monday – Friday). Please note some items are ‘special order’ and if you have any on your order, we will contact you as soon as possible. Deliveries to International Destinations as well as Northern Ireland, Scottish Highlands and any UK islands may take longer to deliver. Please see our delivery page for more up to date information.

When will you dispatch my order?

Once payment has cleared, we aim to dispatch your order within 2 working days (Monday-Friday).

Who will delivery my order?

We use several different delivery services depending on the goods ordered and your location. Your order may be delivered by anyone of the following delivery companies; Hermes , DPD, DHL, Yodel, Translink.

Will my order require a signature?

If your order is sent using a parcel courier (for larger orders), then we will require a signature upon delivery. If there is no one available to accept the delivery a calling card will be left, allowing you to re-arrange the delivery for a more appropriate time.

What time will my delivery be made?

Most of our deliveries will be made between 8am and 6pm, Monday to Friday (excluding bank holidays). For an additional cost, we also offer a Saturday & Sunday service as well as an express morning service. For further information on these services please visit our delivery page.

Do you offer a Saturday delivery service?

Yes, for an additional cost we can offer delivery on a Saturday, For pricing and further information on this please view our delivery page.

Will you provide tracking information?

If tracking information is made available by our courier, we will make it available to you via the account page of our website. To access this, you will need to log in using your email address and password setup during the checkout process.