Frequently asked questions Any other questions not answered here please feel to contact us by email, instant chat via the website, or phone on 01962 670064. Do I need to be an established business to buy from you? No, we are happy to deal with all types of retailers

Frequently Asked Questions

Any other questions not answered here please feel to contact us by email, instant chat via the website, or phone on 01962 670064.

Do I need to be an established business to buy from you?

No, we are happy to deal with all types of retailers from small to large.

How do I place my first order with you?

You can order without creating an account - just choose your items and checkout. Or, choose to create an account. It's very easy. Enter the requested details and you are ready! Your details will then be saved for the next time you want to order.

Is it safe to use my credit card online?

Yes, our payment partners are Worldpay and Paypal. All the information exchanged is encrypted and we have no access to your credit card details.

Is there a minimum order quantity or value for an order?

No, you can buy as little as 1 pack but obviously the more you spend the better value the shipping.Alternatively you can use our dropshipping website (membership fee applies) for single items.

How many items are in a pack?

There are 6 items in most packs. If there is any other quantity it will be clearly stated in the product description. You will get a balanced mix of sizes and colours.

Are the items in a pack all the same size?

No, you get a selection of sizes and colours. We only supply fully labelled retail lines so are supplied in ratios as shipped to us.

Can I request certain sizes and colours?

In general, no, as we pre-sort the product into packs when the stock arrives to ensure customers get the best selection of sizes and colours possible. Sometimes we can accommodate the occasional request for our regular customers or you can purchase specific sizes and colours from

What are in the starter packs?

The starter packs contain a selection of in season and trans-seasonal lines from previously stocked lines and current stock. You will receive a wide selection of styles, sizes and colours.

Do you offer 30 day accounts or discounts?

No, due to the high cost of running these accounts we would rather offer competitive prices and quality service that offer this option. Automatic discounts are applied at checkout for orders over 250 - 2.5% discount, over 500 - 5% discount and 7.5% for orders over 1000. These can not be used in conjunction with other discount codes. We sometimes offer special promotional discounts these are announced via our opt in mailing list or via Twitter so make sure you register on our mailing list. We only email once per week so you won''t get inundated with emails! We operate a strict privacy policy so your details will never be sold or copied to a third party.

What is your returns policy?

In the unlikely event that you are not satisfied with the goods, please inform us within 48 hours of your receipt. We will exchange items if they are faulty on delivery to you. All products returned must be carefully repackaged in their original packing . You must ensure that the package is insured to the correct value to protect yourself in the event that the return is lost or damaged in transit. If you place an order and then decide to cancel and the order has already been picked you may be charged a 10% restocking fee. This may also apply if you simply change your mind and return the full order for no reason.

What type of lines do you stock?

As we cater for all types of childrenswear retailers we stock a broad range of lines fully labelled retail lines such as The Perfect Start, Disney Baby, Pequillino, Dizzy Daisy, Pitter Patter, Aurora, Suki Gifts etc. There are many lines exclusive to us. All our character lines are fully licensed.

Do you offer dropshipping?

Yes via our other website - membership fee applies.We charge membership to protect our wholesale customers and our brands so that they are only advertised by companies intending to sell in a professional way.

What are your delivery charges?

We ship every weekday. We do not ship at weekends.We aim to ship your order out within 1-2 working days of receiving it as long as you have ordered items that are displayed as in stock. During busy times especially the period between October to December when we and our couriers and suppliers see higher order volumes we can not guarantee shipping times. If however an order is urgent please contact us and let us know and we will always endeavour to help.

Stock quantity and estimated product lead times are clearly displayed for each product so please check carefully when ordering as any product that is not physically in stock will delay the rest of your order. If you would like the in stock items sent out immediately please contact us and then we can back order the out of stock item for you and send it out with your next order or for an additional shipping fee of 3.99 we can forward it to you as soon as it arrives with us.

For most of the UK you would receive it the next working day and much of Europe one or two working days afterwards. So you would typically receive your order 2-4 working days after placing it within the UK and 4-6 days in the rest of Europe. You will receive an email with shipping details when we have dispatched your order.

Orders over 50 within most of the UK qualify for free shipping.There are exceptions for the Highlands, Northern Ireland, Channel Islands & IOW where there will be a reduced shipping charge for orders over 200. The website automatically calculates shipping charges and adds VAT based on your delivery address. If you are unsure of what your order will cost to ship please contact us for more information.

Complete Delivery Charges

How long is delivery from placing my order?

Generally UK delivery is within 48 hours of order but this is not guaranteed so please advise us before placing your order of any urgent requirements. Parcelforce & Royal Mail is our normal UK delivery partner and we will email you a tracking ID when your items have been dispatched, you can use this to track your order. This service is 98% reliable.For smaller orders below 30 we may use Royal Mail 1st class. If it is an urgent delivery please contact us. Delivery within Europe is usually 4 days but non-EC can take a little longer due to the paperwork for customs.

Can we come and visit you?

No unfortunately we are a working warehouse and do not have a showroom. However if you are local to us we can allow order pick up by arrangement. Most customers choose to order online as we have a full returns policy so in the unlikely event that you are unhappy with any of our products we will refund you (conditions apply).

What are your payment terms?

Payment is taken at time of order. You can pay by credit card and Paypal via the website.There may be a delay in processing your order if your delivery address does not match the billing address of your chosen credit/debit card and extra identification may be required.If you wish to ship to an address different to the card billing address please select bank transfer at checkout.

Any other questions not answered here please feel to contact us by email, instant chat via the website, or phone on 01962 670064.

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